In Our Customers’ Words
Central Carolina Insurance Agency has been protecting our clients and their homes, automobiles, and businesses for more than 85 years.
Here is just a sampling of some of the things our happy customers have to say about their experience with CCIA.
Peace of Mind
While maintaining a family, job, home and crazy sports schedules of three teens, it is important to me to have peace of mind when it comes to our home and auto insurance. Lindsay is a treasure of an agent to our family. She takes care of all of the details for me so I don’t have to worry about it. I trust any information she gives me and know that she has my family’s best interest in mind. She is professional and yet still goes the extra mile to maintain personal care for our family of five.
There When We Needed Them
The key to any insurance agent is being there when you need them. Lindsay and her team have always been quick to respond to meet our needs as a business, even responding while on vacation at the beach. Lindsay also is very knowledgeable about our insurance needs and truly fights to get us the most competitive rates. Having Central Carolina Insurance and Lindsay as a partner makes our business operate more smoothly.
I just wanted to let you know what a pleasure it is working with such a knowledgeable group of people. You have been extremely helpful, especially with policy renewals and endorsement changes on a personal and professional level.
A Pleasure to Work With
The associates at CCIA are always such a pleasure. They have shown our office complete professionalism, appreciated friendliness and consistently provided information concerning our policies with top notch communication. We specifically work closely with Stephanie Grubb and she shows genuine concern regarding keeping us informed of everything insurance related. She does an outstanding job providing us with support and feedback when needed. She makes the daunting task of insurance simple, painless and more than manageable. We can’t imagine any other company handling our insurance business.
Consistently Exceeded our Expectations
We’re pleased to consult with CCIA, and enthusiastically recommend them for small business insurance solutions. We’ve worked with this firm for many years; during which time they have consistently exceeded our expectations.
Comfortable to Work With
Starting a brewery is a daunting undertaking, with a ton of things to worry about. But from the beginning, our insurance needs have not been one of our worries. We met Josh early in our planning process, and quickly found his knowledge of our industry to be of immense value. He guided us towards insurance options that would be most beneficial, and cost effective for us. We are all so comfortable working with Josh – and his response time is stellar! Josh’s personal concern for our welfare and success is an integral, and ongoing, segment of our business operations.
Before every February when we are due for our Business Insurance renewal, we can count on Central Carolina Insurance to be proactive regarding our changes. They send us a questionnaire regarding any changes that have occurred over the past year. After they adjust our policy, they always schedule a face to face meeting in February, to explain our coverage and discuss new items that fit our needs. Throughout the year if we need to make any changes like adding a new piece of equipment they are always prompt to respond with the necessary changes and provide us with a certificate of insurance. It is always a pleasure working with Central Carolina Insurance, they make this process painless.
First a Customer, Now a Friend
I have been a customer, now a friend of Central Carolina Insurance Agency since the day I walked in to Dale Peeler’s office in Rockwell NC. I am afraid to say how many years ago that was, but it must be over 20 years. Since that first day the service has been top notch. This example I use as a benchmark, to hold other services company’s I do business with, too. Ease of doing business and the professionalism of Central Carolina is why they have been successful for so many years and I continue to remain a client. Thanks for the fantastic support and I look forward to this long term business arrangement we have for many years to come.
While maintaining a family, job, home and crazy sports schedules of three teens, it is important to me to have peace of mind when it comes to our home and auto insurance. Lindsay is a treasure of an agent to our family. She takes care of all of the details for me so I don’t have to worry about it. I trust any information she gives me and knows that she has my family’s best interest in mind. She is professional and yet still goes the extra mile to maintain personal care for our family of five.
I was referred, years ago, to Rock and Central Carolina Insurance and I have been very pleased. The customer service is absolutely phenomenal and all requests are handled in a timely manner. They work hard to find the best rates, no matter the carrier, and review all options with me to be sure I am not only getting the best price but also the best coverage options for my business. The personal service by Amanda is impeccable.
Courteous Staff, Quick Response
For many years we have trusted Central Carolina Insurance Agency with all of our Professional Insurance needs including; Workers’ Compensation, Liability, and Auto. The courteous staff, quick response time and seamless renewal process have far exceeded our expectations!
Josh is knowledgeable about the risks specific to the craft brewing industry, and he was able to understand and answer our questions. Together we were able to create a comprehensive insurance plan to make sure we are covered where we need it most. He provided us with options and we chose something that fit our needs and our budget.
Friendly and Efficient
The team at CCIA are very professional and deliver personal service handling claims revising insurance policies. I have been a client for approximately 25 years. Friendly and efficient.
Exceeds My Expectations
I’ve been insured with Central Carolina Ins since 1957. They have always done a great job handling all of my insurance needs and the customer service they provide exceeds my expectations.
Could Not Be Happier
I switched to CCI a few years back and could not be happier. Kelly is a pleasure to work with. She has patiently and professionally handled all of my questions, helped me improve my coverage and saved me money on premium!
It’s comforting to know that CCI has such outstanding agents, who always treat us as if we’re their #1 client.
Helped me get low rates
Highly recommend. Whitney Curry has been a pleasure to work with.
Breath of Fresh Air
The ease of doing business with Central Carolina Insurance has always been a breath of fresh air and Whitney ensures every situation is as smooth as possible, from our first home policy to moving into a retirement community and making sure we had the correct coverage. Our business will always remain with Central Carolina because we know we can trust the knowledge of the staff to steer us in the right direction.
Awesome Customer Service!
Will is great, very helpful and awesome customer service!
Josh and the staff at CCIA have been wonderful to work with. They portray what a true professional insurance organization should look like. They are knowledgeable on coverage options, and above all accessible. One morning I entered to my practice to find out a frozen pipe had burst leaving two feet of water throughout my building. The staff at CCIA were on very diligent in making sure the right people were on site to help mitigate the damages. The claims process was smooth, and I was able to keep my office running to treat my patients. I would recommend their services to anyone needing big time coverage options with small town service.
A Positive Insurance Experience
Our experience with Central Carolina Insurance Agency, has been very positive. They provide our company, Revelation Towing, Inc., with competitive rates thru Central Mutual Insurance Company, which is specialized in the towing/hauling industry. We have received excellent customer service when we are in need of certificates of insurance, quotes, adding additional drivers, and/or vehicles, and sometimes just someone to talk with and get a professional opinion or suggestion. We have also had a very positive experience with the claims department and how they are always on top of things. We always look forward to speaking with them in any situation or circumstance.
More Than Just Insurance
Our business has grown over the last several years, and along with growth comes many administrative hurdles. Josh and the staff at CCIA have provided our company resources beyond insurance to help keep our insurance costs at bay. We appreciate our partnership and would recommend to any businesses experiencing growth.
Responsive Claims Service
We have been working with Central Carolina Insurance/R3 Risk Management for the past three years and we are pleased to say that we have experienced a comprehensive coverage analysis, competitive pricing, open communications and very responsive claims service. We recommend that you consider their service for your business.
Quick to Respond
We have been using Central Carolina Insurance Agency since moving to Mooresville three years ago. They made the transition between insurance companies very easy. They are always very quick to respond to questions or needs. I would highly recommend this company.
Our Best Interests In Mind
We were referred to Jake by our Mortgage Lender during the purchase of our new home. This was our first time buying a house so we were very skeptical of how the process worked. Jake broke down all of our different options, explained what coverages meant and shopped rates around many different companies to find us the best rate possible. Not only were his rates better than other companies we received quotes from, but he even emailed us back after business hours when we had additional questions and were in a panic. We switched our Auto Insurance to him as well and were completely dumbfounded to find out that we currently had the state minimum limits! He gave us adequate coverage and was still able to save us some money! I realize now the difference between getting insurance through Jake rather than other companies is that he truly cares about our family and always has our best interest in mind. It is mind settling as well to know that he can shop our rates around whenever we’d like so we are never paying too much! We strongly recommend everyone to call Jake and let him work his magic!
Attention to Detail
The customer support, guidance, and attention to detail provided by CCIA has been exceptional. The support staff have been diligent in assuring the best interest of our company are met. They truly feel like members of our team.
Appreciate the Hard Work and Effort
Kelly Andrade at Central Carolina has helped our family reduce our cost of insurance and gain much needed additional cover for our auto, home, farm and equipment. We really appreciate her hard work and her ability to explain every item and answer every question. In the middle of our busy schedules it’s hard to think about everything we needed coverage on, but she got us in line and saved us money on our previous insurance. My family and I really appreciate the hard work and efforts she provided during our experience with Central Carolina Insurance
Knowledgeable and Responsive
As a hospitality and graphics service provider in the motorsports industry, we rely heavily on the motorsports insurance experts at CCIA. We’ve found them to be knowledgeable about the industry, and quick to respond to our service needs.
The most helpful staff I’ve ever worked with in any insurance issue. They are always so kind to respond and QUICK! They make insurance problems…easy.
Always Have their Client’s Back
Central Carolina Insurance Agency is an amazing family and business partner. They bring peace of mind and protection during times of stability and uncertainty. In short, they always have their client’s back!
I have worked for a towing company in Greensboro for the last 7 years, and I can testify that Central Carolina Insurance Agency is the best. I have dealt with three other agencies since I have been here, and none of them were ever as helpful. I can email them or call for anything relating to our policy and they accommodate me then, or will stay in touch until we get done whatever it might be. I also knew that after our first year with them that I did not want to change again, and luckily my boss listened to me and it’s been three years and counting.
Great Support on Complicated Coverage
TOS Steel Erectors, LLC has been doing business with Central Carolina Insurance Agency for many years. We have been extremely happy with their service. We would recommend this company for anyone needing Insurance services, especially for GL and WC Insurance. Lorraine is always happy to assist me with questions I have in dealing with the many Insurance issues. For me General Liability and Workers Comp is very complicated and Lorraine has always helped me through it.
A Trusted Partner
For many years we have trusted Central Carolina Insurance Agency with all of our Professional Insurance needs; including Workers’ Compensation, Liability and Auto. The courteous staff, quick response time and seamless renewal process have far exceeded our expectations!
Always Takes the Time to Explain
I’ve been insured with Central Carolina Ins since I got my driver’s license a couple of years ago. Being a new driver, insurance was a little scary to me but Kelly has always taken the time to explain my coverage options and find me the best price for my insurance needs.
Quick and Remote Care!
I’ve been privileged to work with Central Carolina since opening my practice in 2016 for several aspects of my personal and business insurance needs. What I have appreciated the most is the ease with which I am able to communicate with the office and get things done. Whenever I need something from Central Carolina, they take care of it quickly and remotely so that I never have to leave my business. I have found them to be helpful and professional in every interaction.
Well Worth The Time!
I’m glad I went through the R3 audit process with CCIA. I was reluctant at first due to the time commitment, but it proved to be well worth the time spent. I encourage each business owner to take the time necessary to complete the R3 audit process. You won’t regret it!
Dale is one of the few insurance guys that actually deliver what they promise. The policies he offers are quality and the rates consistently good. We were tired of ever increasing premium for phantom reasons and policies that were good only on paper. Dale takes an active approach to his clients, you’ll see him more than once a year at renewal time. He is clearly invested in the industry and as a consequence, he understands our risks, challenges and business needs.
South Salisbury Fire Department truly appreciates the dedication of the entire staff at Central Carolina Insurance Agency for providing the continued guidance in addressing our insurance coverage needs. The insurance industry can be difficult to navigate and understand at times especially in the emergency services field. I have personally found on many occasions the work of staff at Central Carolina Insurance Agency went above and beyond in ensuring we were provided with the critical information needed to make the most informed decisions for our organization. Whether you are an emergency services provider or represent another business industry; I would encourage you to reach out to Central Carolina Insurance Agency and allow them an opportunity to review your insurance coverage needs.
In The Right Hands
Since the first meeting with Josh we instantly knew we were in the right hands. It felt as if we had known each other for years and knew that Josh had our best interest in mind. Josh is extremely knowledgeable about the craft brewing industry and he has led us down the right path each and every turn of our start up. Budget was a big concern for us and Josh was able to help us choose what would best fit our needs while keeping our budget on track. We would recommend Josh in a heartbeat to anyone looking for an insurance specialist.
Long Standing Relationship
The Lake Norman Fire/Rescue Department has a long relationship with Central Carolina Insurance. As we provide our community with top notch emergency responce, we can only thank Amanda and the rest of the staff for being efficient, diligent, and courteous in all of our insurance needs. In this extremely fast paced ever changing environment that we work in we know CCIA has got “it” covered.
Makes My Job Easier
We have been a customer of Central Carolina Insurance and VFIS for many years. With every claim or question we have gotten nothing but the finest customer service. They make my job easier and I cannot thank their staff enough for always being there when I need them.